The issue has been fully resolved. We apologize for the disruption.

If you are still seeing issues, please let us know.

The issue has been resolved, and sandbox operations on US-West-1 are back to normal. If a request failed during this window, please retry it or contact our support team at support@e2b.dev if you still see issues.
We apologize for the disruption.

Between 14:03 and 14:06 UTC on October 21, new template builds failed to start with the error “500: invalid build configuration, contact support”.

This was caused by a configuration issue on our side, which has been fixed. Template builds are working normally again. Running sandboxes were not affected. If a build failed during this window, please retry it.

We apologize for any disruption.

This incident has been resolved. Sandbox pause and resume are working normally.

This incident has been fully resolved. We’ll publish a postmortem soon with more details on the cause and resolution.

We apologize again for the disruption.

All operations are fully recovered.

This incident has been resolved. Sandbox creation and API error rates are back to normal.
We apologize for the disruption.

Sandbox start times and error rates have returned to normal and the incident is fully resolved.

The build failures have been resolved.

The issue has been resolved, and template builds are operating normally. Builds that failed during the outage can now be retried.

We apologize for the inconvenience.

The issue has been resolved and the service is back to normal. Please reach out to our support if you experience any further issues.

A configuration change on our side caused elevated 503 errors when connecting to paused sandboxes in the US region. We reverted the change, and error rates returned to normal at 12:32 UTC.

Sandboxes that were already running were not affected, no sandbox data was lost, and any request that failed will succeed on retry.

The EU and APAC regions were not affected.

If you are still seeing failures, please contact support@e2b.dev.

We apologize for the disruption.

The issue affecting sandbox traffic connections in the EU region has now been resolved. A fix has been deployed and network traffic operating normally. Thank you for your patience.

Resolved. Google Cloud fully resolved the underlying Compute Engine incident at 12:37 PDT and all sandbox operations in the US region are back to normal.