{"page":{"id":"01J9Q5X54VPEFRATRWHVHEBA6A","name":"E2B","url":"https://status.e2b.dev/","updated_at":"2026-10-02T19:58:00Z"},"incidents":[{"id":"01M3Z1REMPVT6R56J86PR3K2HS","name":"Increased errors on sandbox pause.","status":"resolved","created_at":"2026-10-02T19:34:18Z","updated_at":"2026-10-02T20:02:52Z","resolved_at":"2026-10-02T19:58:00Z","impact":"major","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01M3Z3CRQ38WER4MW2R4BJF3XD","body":"This incident has been resolved. Sandbox pause and resume are working normally.   ","created_at":"2026-10-02T20:02:52Z","display_at":"2026-10-02T19:58:00Z","incident_id":"01M3Z1REMPVT6R56J86PR3K2HS","status":"resolved","updated_at":"2026-10-02T20:03:02Z"},{"id":"01M3Z2RY3X2PFFWZ671YWQM94J","body":"We’ve identified the issue and are scaling up capacity to mitigate. ","created_at":"2026-10-02T19:52:02Z","display_at":"2026-10-02T19:52:02Z","incident_id":"01M3Z1REMPVT6R56J86PR3K2HS","status":"identified","updated_at":"2026-10-02T19:52:02Z"},{"id":"01M3Z1REMP33FZJF5RPNKM4GX1","body":"We’re seeing increased errors on sandbox pause and resume and are investigating. We’re investigating the root cause and will post an update as soon as we know more.","created_at":"2026-10-02T19:34:18Z","display_at":"2026-10-02T19:07:00Z","incident_id":"01M3Z1REMPVT6R56J86PR3K2HS","status":"investigating","updated_at":"2026-10-02T19:53:07Z"}]},{"id":"01M2JZSJDQC2YEP6VPMWNFGD5X","name":"Elevated error rates when creating sandboxes from snapshots","status":"resolved","created_at":"2026-09-15T16:53:22Z","updated_at":"2026-09-15T21:38:12Z","resolved_at":"2026-09-15T21:38:12Z","impact":"major","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01M2KG33FK1C03C5QK62K025XD","body":"This incident has been fully resolved. We’ll publish a postmortem soon with more details on the cause and resolution. \n\n\nWe apologize again for the disruption.","created_at":"2026-09-15T21:38:12Z","display_at":"2026-09-15T21:38:12Z","incident_id":"01M2JZSJDQC2YEP6VPMWNFGD5X","status":"resolved","updated_at":"2026-09-15T21:38:12Z"},{"id":"01M2KE0BJVBVFEDT6WX2XAZZCM","body":"We’ve deployed the fix, and sandbox creation from snapshots is operating normally. \n\nWe’re continuing to monitor to confirm stability.","created_at":"2026-09-15T21:01:44Z","display_at":"2026-09-15T21:01:44Z","incident_id":"01M2JZSJDQC2YEP6VPMWNFGD5X","status":"monitoring","updated_at":"2026-09-15T21:01:44Z"},{"id":"01M2KAVMYTEMCPA39CV3FVXR4W","body":"We’ve confirmed the root cause and are working to deploy a fix. \n\nWe’ll share another update once the fix is in place and we’ve verified recovery.","created_at":"2026-09-15T20:06:44Z","display_at":"2026-09-15T20:06:44Z","incident_id":"01M2JZSJDQC2YEP6VPMWNFGD5X","status":"identified","updated_at":"2026-09-15T20:06:44Z"},{"id":"01M2K2QKMBGAYH3BWAVH4SWRBE","body":"Our investigation points to a compatibility issue affecting some snapshot restores. We’re validating these findings and working toward a resolution. We’ll share further updates as we learn more.","created_at":"2026-09-15T17:44:43Z","display_at":"2026-09-15T17:44:43Z","incident_id":"01M2JZSJDQC2YEP6VPMWNFGD5X","status":"identified","updated_at":"2026-09-15T17:44:43Z"},{"id":"01M2JZSJDQPDPPG4MKJXNNWKZH","body":"Some teams are experiencing elevated error rates when creating sandboxes from snapshots. \n\nOur team is investigating the root cause and will share updates as we learn more.","created_at":"2026-09-15T16:53:22Z","display_at":"2026-09-15T16:53:22Z","incident_id":"01M2JZSJDQC2YEP6VPMWNFGD5X","status":"investigating","updated_at":"2026-09-15T16:53:22Z"}]},{"id":"01M1PXK7RKA1WJDTX6EH2WN611","name":"Elevated errors levels on US cluster from internal migration","status":"resolved","created_at":"2026-09-04T19:16:13Z","updated_at":"2026-09-10T01:59:15Z","resolved_at":"2026-09-04T18:46:00Z","impact":"major","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01M1PXQYHEPW0ZSJ247TPFJNTQ","body":"All operations are fully recovered.","created_at":"2026-09-04T19:18:48Z","display_at":"2026-09-04T18:46:00Z","incident_id":"01M1PXK7RKA1WJDTX6EH2WN611","status":"resolved","updated_at":"2026-09-04T19:27:06Z"},{"id":"01M1PXK7RKSYT00X0EZQ7778MM","body":"During an internal migration operation, a subset of traffic on our US cluster started erroring. Impact peaked at ~15% error rate.","created_at":"2026-09-04T19:16:13Z","display_at":"2026-09-04T18:26:00Z","incident_id":"01M1PXK7RKA1WJDTX6EH2WN611","status":"identified","updated_at":"2026-09-04T19:26:47Z"}]},{"id":"01M1JDPATHCPC3WCNGN66SRQVS","name":"Elevated error rates and slower sandbox start times","status":"resolved","created_at":"2026-09-03T01:21:20Z","updated_at":"2026-09-10T00:18:31Z","resolved_at":"2026-09-03T03:02:17Z","impact":"major","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01M1JKF5QP9EERAQQG3G433K4D","body":"This incident has been resolved. Sandbox creation and API error rates are back to normal.\nWe apologize for the disruption.","created_at":"2026-09-03T03:02:17Z","display_at":"2026-09-03T03:02:17Z","incident_id":"01M1JDPATHCPC3WCNGN66SRQVS","status":"resolved","updated_at":"2026-09-03T03:02:17Z"},{"id":"01M1JHRVEMN3QS97MXRTWCVSGR","body":"The service has recovered and API error rates are back to normal. We are keeping this incident in monitoring status to confirm full stability before we mark it resolved.","created_at":"2026-09-03T02:32:37Z","display_at":"2026-09-03T02:32:37Z","incident_id":"01M1JDPATHCPC3WCNGN66SRQVS","status":"monitoring","updated_at":"2026-09-03T02:32:37Z"},{"id":"01M1JH86Z3EJJGEZ91CE67X7D4","body":"We are still working to stabilize the affected infrastructure. API error rates have dropped and are continuing to recover. Our infrastructure team is actively working to bring all services fully back up. We will post another update shortly.","created_at":"2026-09-03T02:23:31Z","display_at":"2026-09-03T02:23:31Z","incident_id":"01M1JDPATHCPC3WCNGN66SRQVS","status":"identified","updated_at":"2026-09-03T02:23:31Z"},{"id":"01M1JFK74A7TGWJR3MGNARPK5Z","body":"We are still working on a fix for the elevated error rates and increased sandbox start times. A portion of sandbox creation requests are currently failing or taking longer than usual. Our team is scaling capacity to reduce the impact while we work toward a full resolution. We will post another update shortly.","created_at":"2026-09-03T01:54:35Z","display_at":"2026-09-03T01:54:35Z","incident_id":"01M1JDPATHCPC3WCNGN66SRQVS","status":"identified","updated_at":"2026-09-03T01:54:35Z"},{"id":"01M1JF0WQ3EZYERERRRPHYJT19","body":"We are still working on a fix for the elevated error rates and increased sandbox start times. Our team is scaling capacity to reduce the impact while we work toward a full resolution. Some users may continue to see failed requests or slower sandbox creation.","created_at":"2026-09-03T01:44:34Z","display_at":"2026-09-03T01:44:34Z","incident_id":"01M1JDPATHCPC3WCNGN66SRQVS","status":"identified","updated_at":"2026-09-03T01:44:34Z"},{"id":"01M1JDPATHPMTQ5009R511H9PD","body":"We have identified the cause of the elevated error rates and increased sandbox start times. Our team is working on a fix and we will post another update shortly.","created_at":"2026-09-03T01:21:20Z","display_at":"2026-09-03T01:14:00Z","incident_id":"01M1JDPATHCPC3WCNGN66SRQVS","status":"identified","updated_at":"2026-09-03T01:22:57Z"}]},{"id":"01M1J96SQFFMKRZKKFCQ4MN80Q","name":"Elevated error rates and slower sandbox start times","status":"resolved","created_at":"2026-09-03T00:02:56Z","updated_at":"2026-09-03T00:22:35Z","resolved_at":"2026-09-03T00:18:00Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01M1JAARCHD0A9VBHA2FWSV846","body":"Sandbox start times and error rates have returned to normal and the incident is fully resolved.","created_at":"2026-09-03T00:22:35Z","display_at":"2026-09-03T00:18:00Z","incident_id":"01M1J96SQFFMKRZKKFCQ4MN80Q","status":"resolved","updated_at":"2026-09-03T00:22:43Z"},{"id":"01M1JA8G15ZPWWDDS31W10GZW4","body":"We have identified the cause of the elevated errors and resolved the issue. An internal caching layer is under heavy load due to an unusually high volume of running sandboxes, and our infra team is working on the fix.","created_at":"2026-09-03T00:21:21Z","display_at":"2026-09-03T00:14:00Z","incident_id":"01M1J96SQFFMKRZKKFCQ4MN80Q","status":"identified","updated_at":"2026-09-03T00:21:31Z"},{"id":"01M1J96SQFMW9VQ01EMBSZN2A4","body":"We are currently investigating elevated error rates and increased sandbox start times. Some users may experience failed requests or slower-than-usual sandbox creation. Our team is actively working on it and we will post an update shortly.","created_at":"2026-09-03T00:02:56Z","display_at":"2026-09-02T23:55:00Z","incident_id":"01M1J96SQFFMKRZKKFCQ4MN80Q","status":"investigating","updated_at":"2026-09-03T00:03:18Z"}]},{"id":"01M1F45MTGZ1JNET70K1XXKPE3","name":"Elevated template build failures","status":"resolved","created_at":"2026-09-01T18:37:12Z","updated_at":"2026-09-01T22:18:47Z","resolved_at":"2026-09-01T21:38:00Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01M1FGVC4JK57QW2KK2KVB11HK","body":"The build failures have been resolved.","created_at":"2026-09-01T22:18:47Z","display_at":"2026-09-01T21:38:00Z","incident_id":"01M1F45MTGZ1JNET70K1XXKPE3","status":"resolved","updated_at":"2026-09-01T22:19:22Z"},{"id":"01M1F4FDJM6JBJ9R9WFJARW0V9","body":"We are investigating an elevated rate of template build failures. Some builds may fail or run slowly while we work on it.","created_at":"2026-09-01T18:42:33Z","display_at":"2026-09-01T18:42:33Z","incident_id":"01M1F45MTGZ1JNET70K1XXKPE3","status":"investigating","updated_at":"2026-09-01T18:59:50Z"},{"id":"01M1F45MTGEB7FF1VZS2N8CJPY","body":"We are investigating an elevated rate of template build failures. Some builds may fail or run slowly while we work on it.","created_at":"2026-09-01T18:37:12Z","display_at":"2026-09-01T18:37:12Z","incident_id":"01M1F45MTGZ1JNET70K1XXKPE3","status":"investigating","updated_at":"2026-09-01T18:37:12Z"}]},{"id":"01M1EH5Y3ZBBCAWXBVZG3TM3BX","name":"Intermittent template build failures","status":"resolved","created_at":"2026-09-01T13:05:19Z","updated_at":"2026-09-01T13:05:19Z","resolved_at":"2026-09-01T01:07:00Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01M1EH5Y3Z14QX5Y50BC9R8205","body":"The issue has been resolved, and template builds are operating normally. Builds that failed during the outage can now be retried.\n\nWe apologize for the inconvenience.","created_at":"2026-09-01T13:05:19Z","display_at":"2026-09-01T01:07:00Z","incident_id":"01M1EH5Y3ZBBCAWXBVZG3TM3BX","status":"resolved","updated_at":"2026-09-01T13:08:00Z"},{"id":"01M1EH5Y3ZB2DSMGF6QEPHV2XS","body":"We corrected the configuration and restored the affected build infrastructure. We are monitoring template-build error rates as the service recovers.","created_at":"2026-09-01T13:05:19Z","display_at":"2026-08-31T22:41:00Z","incident_id":"01M1EH5Y3ZBBCAWXBVZG3TM3BX","status":"monitoring","updated_at":"2026-09-01T13:05:19Z"},{"id":"01M1EH5Y3Z0PJAD2REQZ3B5714","body":"We identified an incorrect configuration on newly started template-build infrastructure. This caused some builds to fail before execution began. We are applying a fix.","created_at":"2026-09-01T13:05:19Z","display_at":"2026-08-31T22:37:00Z","incident_id":"01M1EH5Y3ZBBCAWXBVZG3TM3BX","status":"identified","updated_at":"2026-09-01T13:05:19Z"},{"id":"01M1EH5Y3ZJMEQ66W07TF12Q3K","body":"We are investigating intermittent failures affecting some template builds. Failed builds may return an internal error. Retrying may succeed.","created_at":"2026-09-01T13:05:19Z","display_at":"2026-08-31T21:37:00Z","incident_id":"01M1EH5Y3ZBBCAWXBVZG3TM3BX","status":"investigating","updated_at":"2026-09-01T13:05:19Z"}]},{"id":"01M11V6N7S8GKDSRJN802B1BPF","name":"Increased error rate for pause/resume operations on US cluster","status":"resolved","created_at":"2026-08-27T14:50:21Z","updated_at":"2026-08-27T17:11:32Z","resolved_at":"2026-08-27T17:11:32Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01M123961ZFX5126YXKJGHZB3K","body":"The issue has been resolved and the service is back to normal. Please reach out to our support if you experience any further issues.","created_at":"2026-08-27T17:11:32Z","display_at":"2026-08-27T17:11:32Z","incident_id":"01M11V6N7S8GKDSRJN802B1BPF","status":"resolved","updated_at":"2026-08-27T17:11:32Z"},{"id":"01M12072Z1K54QF0AN5ZDBZKR0","body":"We have deployed a fix, and the error rates should be returning to normal.\n\nWe will continue to monitor the situation.","created_at":"2026-08-27T16:17:58Z","display_at":"2026-08-27T16:17:58Z","incident_id":"01M11V6N7S8GKDSRJN802B1BPF","status":"monitoring","updated_at":"2026-08-27T16:17:58Z"},{"id":"01M11V6N7SQ6E2E2Q6F0KJ3Y88","body":"We are investigating an increased error rate for pause/resume operations.\n\nWe will post updates as we learn more.","created_at":"2026-08-27T14:50:21Z","display_at":"2026-08-27T14:50:21Z","incident_id":"01M11V6N7S8GKDSRJN802B1BPF","status":"investigating","updated_at":"2026-08-27T14:50:21Z"}]},{"id":"01M0WKHRY5M235Q5GMZ47Q5MFS","name":"Increased error rate when connecting to paused sandboxes","status":"resolved","created_at":"2026-08-25T14:00:24Z","updated_at":"2026-08-25T14:00:24Z","resolved_at":"2026-08-25T12:32:00Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01M0WKHRY5HD94XJJWAZD4YSCJ","body":"A configuration change on our side caused elevated 503 errors when connecting to paused sandboxes in the US region. We reverted the change, and error rates returned to normal at 12:32 UTC. \n\nSandboxes that were already running were not affected, no sandbox data was lost, and any request that failed will succeed on retry.\n\nThe EU and APAC regions were not affected. \n\nIf you are still seeing failures, please contact [support@e2b.dev](mailto:support@e2b.dev). \n\nWe apologize for the disruption.","created_at":"2026-08-25T14:00:24Z","display_at":"2026-08-25T12:32:00Z","incident_id":"01M0WKHRY5M235Q5GMZ47Q5MFS","status":"resolved","updated_at":"2026-08-25T14:00:24Z"},{"id":"01M0WKHRY5CE20GWV33PW8D0WQ","body":"We are investigating an increased error rate when connecting to paused sandboxes.\n\nRunning sandboxes are not affected.","created_at":"2026-08-25T14:00:24Z","display_at":"2026-08-25T11:33:00Z","incident_id":"01M0WKHRY5M235Q5GMZ47Q5MFS","status":"investigating","updated_at":"2026-08-25T14:00:24Z"}]},{"id":"01M0K9VBSEJ9W152V9B9X83X43","name":"EU region sandbox traffic connection issues","status":"resolved","created_at":"2026-08-21T23:17:43Z","updated_at":"2026-08-21T23:36:23Z","resolved_at":"2026-08-21T23:26:32Z","impact":"major","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01M0KABGNPG13ZH5AN02BE727E","body":"The issue affecting sandbox traffic connections in the EU region has now been resolved. A fix has been deployed and network traffic operating normally. Thank you for your patience.","created_at":"2026-08-21T23:26:32Z","display_at":"2026-08-21T23:26:32Z","incident_id":"01M0K9VBSEJ9W152V9B9X83X43","status":"resolved","updated_at":"2026-08-21T23:34:49Z"},{"id":"01M0KA0YARYZJFTEPA8V02926Z","body":"We are continuing to work on the issue affecting sandbox traffic connections. We have deployed a fix and the service is now recovering. We are monitoring closely and will post a final update once it is fully resolved.","created_at":"2026-08-21T23:20:46Z","display_at":"2026-08-21T23:18:00Z","incident_id":"01M0K9VBSEJ9W152V9B9X83X43","status":"monitoring","updated_at":"2026-08-21T23:33:15Z"},{"id":"01M0K9VBSE7GHYFVXESF5K21QY","body":"We are seeing an issue affecting sandbox traffic connections in the EU region. We are working on a fix and will post an update as soon as we have more information.","created_at":"2026-08-21T23:17:43Z","display_at":"2026-08-21T23:03:00Z","incident_id":"01M0K9VBSEJ9W152V9B9X83X43","status":"identified","updated_at":"2026-08-21T23:33:34Z"}]},{"id":"01M0FZV59HVG6G9D8BEP0ZRW4P","name":"Elevated error rates for sandbox operations","status":"resolved","created_at":"2026-08-20T16:25:07Z","updated_at":"2026-08-20T20:27:38Z","resolved_at":"2026-08-20T20:27:38Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01M0GDQ7ACM5H6A68939KCTHPN","body":"Resolved. Google Cloud fully resolved the underlying Compute Engine incident at 12:37 PDT and all sandbox operations in the US region are back to normal.","created_at":"2026-08-20T20:27:38Z","display_at":"2026-08-20T20:27:38Z","incident_id":"01M0FZV59HVG6G9D8BEP0ZRW4P","status":"resolved","updated_at":"2026-08-20T20:27:38Z"},{"id":"01M0G7MMFWW5NH38TNCDFJ089Y","body":"We no longer see any impact on our customers. Sandbox create, pause, and resume in the US region are operating normally. This incident remains in monitoring while we wait for Google Cloud to fully resolve the underlying Compute Engine issue. We will post a final update once that is confirmed.","created_at":"2026-08-20T18:41:22Z","display_at":"2026-08-20T18:41:22Z","incident_id":"01M0FZV59HVG6G9D8BEP0ZRW4P","status":"monitoring","updated_at":"2026-08-20T18:41:22Z"},{"id":"01M0G5E0XWYY8W3AQ4NRPTR7Z9","body":"We are no longer seeing customer impact from the earlier Google Cloud Compute Engine incident. Sandbox create, pause, and resume in the US region have returned to normal. We are keeping this incident open and monitoring to confirm stability before marking it resolved.","created_at":"2026-08-20T18:02:48Z","display_at":"2026-08-20T18:02:48Z","incident_id":"01M0FZV59HVG6G9D8BEP0ZRW4P","status":"monitoring","updated_at":"2026-08-20T18:02:48Z"},{"id":"01M0G4S6CC275TF8DYNXECNH50","body":"We’ve identified the issue as related to an ongoing incident with one of our upstream providers. We’re monitoring their recovery and its impact on our service. Upstream incident: https://status.cloud.google.com/incidents/utF3FMFdQfwBzJcGG6vf","created_at":"2026-08-20T17:51:26Z","display_at":"2026-08-20T17:51:26Z","incident_id":"01M0FZV59HVG6G9D8BEP0ZRW4P","status":"monitoring","updated_at":"2026-08-20T17:51:26Z"},{"id":"01M0G36KBFM9BFFMP4JFKQY3BF","body":"Service is recovering. Sandbox operations are stabilizing and error rates are returning to normal. We continue to monitor closely.","created_at":"2026-08-20T17:23:48Z","display_at":"2026-08-20T17:23:48Z","incident_id":"01M0FZV59HVG6G9D8BEP0ZRW4P","status":"monitoring","updated_at":"2026-08-20T17:23:48Z"},{"id":"01M0G2QA4124MR0S480X3G9HRG","body":"We are investigating increased error rates for sandbox operations. Start times are slower than usual, and a small number of sandbox resumes (under 1%) are affected. Adding retries to your sandbox operations can help mitigate the impact while we work on a fix","created_at":"2026-08-20T17:15:27Z","display_at":"2026-08-20T17:15:27Z","incident_id":"01M0FZV59HVG6G9D8BEP0ZRW4P","status":"investigating","updated_at":"2026-08-20T17:15:27Z"},{"id":"01M0FZV59HYXZS5JNQMQQHV06T","body":"We are experiencing elevated error rates for sandbox operations.\n\nThe team is investigating the root cause, and we will keep you updated as we learn more.\n\nWe apologize for the inconvenience.","created_at":"2026-08-20T16:25:07Z","display_at":"2026-08-20T16:25:07Z","incident_id":"01M0FZV59HVG6G9D8BEP0ZRW4P","status":"investigating","updated_at":"2026-08-20T16:25:07Z"}]},{"id":"01KZ7M052PN6S8T03H15KJB1DQ","name":"Volumes content inaccessible outside of sandbox","status":"resolved","created_at":"2026-08-05T00:08:31Z","updated_at":"2026-08-05T00:17:08Z","resolved_at":"2026-08-05T00:17:08Z","impact":"major","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01KZ7MFXXZBD297VPBTZ7VQRQV","body":"The issue affecting volume content access outside of sandboxes has been resolved. A domain configuration mismatch was causing authorization errors when customers attempted to read or write files directly through our volume API without using a sandbox.\n\nWe apologize for the disruption this caused. If you continue to experience any issues accessing your volumes, please contact our support team.","created_at":"2026-08-05T00:17:08Z","display_at":"2026-08-05T00:17:08Z","incident_id":"01KZ7M052PN6S8T03H15KJB1DQ","status":"resolved","updated_at":"2026-08-05T00:17:08Z"},{"id":"01KZ7M052PP9PPRVF2C56CKWDV","body":"We are currently investigating an issue affecting volume content access outside of sandboxes. Customers using our volume feature to read and write files directly (without going through a sandbox) may experience authorization errors.\n\nOur team identified a domain configuration mismatch that was introduced in a recent deployment and is working on a fix. We expect to have this resolved shortly.\n\nWe apologize for any disruption this may cause. If you're experiencing issues accessing your volumes, please reach out to our support team and we'll be happy to assist.","created_at":"2026-08-05T00:08:31Z","display_at":"2026-08-05T00:08:31Z","incident_id":"01KZ7M052PN6S8T03H15KJB1DQ","status":"identified","updated_at":"2026-08-05T00:08:31Z"}]},{"id":"01KZ6PCRV3VHCTMN5GPC8Z9NJH","name":"Template build failures - upstream Ubuntu (apt) outage","status":"resolved","created_at":"2026-08-04T15:31:07Z","updated_at":"2026-08-04T17:15:52Z","resolved_at":"2026-08-04T17:15:52Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01KZ6WCK0WA79K1M1NJXN1WRBG","body":"Ubuntu package archive has recovered, and template builds and `apt` installs are working normally again. \n\nIf you hit failures during the outage, please retry now or contact our support at support@e2b.dev. \n\nThanks for your patience","created_at":"2026-08-04T17:15:52Z","display_at":"2026-08-04T17:15:52Z","incident_id":"01KZ6PCRV3VHCTMN5GPC8Z9NJH","status":"resolved","updated_at":"2026-08-04T17:15:52Z"},{"id":"01KZ6PCRV3EN6CHPFEK10QNF1T","body":"We’re seeing intermittent template build failures caused by an upstream outage. Any build or sandbox command that installs packages via `apt` may intermittently fail or time out. Retries may succeed.\n\nUpstream status: [**https://status.canonical.com/**](https://status.canonical.com/#/)\n\nWe’re monitoring and will update as it recovers.","created_at":"2026-08-04T15:31:07Z","display_at":"2026-08-04T15:31:07Z","incident_id":"01KZ6PCRV3VHCTMN5GPC8Z9NJH","status":"identified","updated_at":"2026-08-04T15:31:07Z"}]},{"id":"01KYAGJKABKCDZF85YC6NH507Z","name":"High demand caused resource exhaustion","status":"resolved","created_at":"2026-07-24T16:50:42Z","updated_at":"2026-07-24T17:07:21Z","resolved_at":"2026-07-24T17:07:21Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01KYAHH2D2C8GXFW97H7T01X4V","body":"Cluster capacity is sufficient, and we are continuing monitoring the situation.","created_at":"2026-07-24T17:07:21Z","display_at":"2026-07-24T17:07:21Z","incident_id":"01KYAGJKABKCDZF85YC6NH507Z","status":"resolved","updated_at":"2026-07-24T17:07:21Z"},{"id":"01KYAGJKABABDTDQWF0RJ8NZ0S","body":"Monitoring cluster recovery from exhaustion","created_at":"2026-07-24T16:50:42Z","display_at":"2026-07-24T16:50:42Z","incident_id":"01KYAGJKABKCDZF85YC6NH507Z","status":"monitoring","updated_at":"2026-07-24T16:50:42Z"}]},{"id":"01KY9EANPKK7C2XYNKB5H30XMP","name":"Stripe services are degrading, which will affects the team and billing management","status":"resolved","created_at":"2026-07-24T06:52:11Z","updated_at":"2026-07-24T08:48:29Z","resolved_at":"2026-07-24T08:48:29Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01KY9MZMFHEHDFT3SB7GRVP1NV","body":"We identified and recovered affected data. No customer operation impacted.","created_at":"2026-07-24T08:48:29Z","display_at":"2026-07-24T08:48:29Z","incident_id":"01KY9EANPKK7C2XYNKB5H30XMP","status":"resolved","updated_at":"2026-07-24T08:48:29Z"},{"id":"01KY9EANPKRCDAFCQYF6NQ53X2","body":"Stripe backend looks degrading, we are investigating affected components.","created_at":"2026-07-24T06:52:11Z","display_at":"2026-07-24T06:52:11Z","incident_id":"01KY9EANPKK7C2XYNKB5H30XMP","status":"identified","updated_at":"2026-07-24T08:49:41Z"}]},{"id":"01KY7MTWZJ2X17QTD0G8AEKBD1","name":"Elevated error rates for pause sandboxes on US cluster","status":"resolved","created_at":"2026-07-23T14:07:25Z","updated_at":"2026-07-23T17:09:12Z","resolved_at":"2026-07-23T17:09:12Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01KY7Z7QRP1K4B9T1ZSPNTPJVX","body":"Resolved this","created_at":"2026-07-23T17:09:12Z","display_at":"2026-07-23T17:09:12Z","incident_id":"01KY7MTWZJ2X17QTD0G8AEKBD1","status":"resolved","updated_at":"2026-07-23T17:09:12Z"},{"id":"01KY7MWFJ6R9AKVJG6X3G8NCXP","body":"Core issue identified and fixed. Monitoring systems recovery.","created_at":"2026-07-23T14:08:17Z","display_at":"2026-07-23T13:44:00Z","incident_id":"01KY7MTWZJ2X17QTD0G8AEKBD1","status":"monitoring","updated_at":"2026-07-23T14:11:05Z"},{"id":"01KY7MTWZJ4900H21RG8XV5JJ8","body":"Degraded performance for sandbox pause operation.","created_at":"2026-07-23T14:07:25Z","display_at":"2026-07-23T13:35:00Z","incident_id":"01KY7MTWZJ2X17QTD0G8AEKBD1","status":"investigating","updated_at":"2026-07-23T14:09:25Z"}]},{"id":"01KY499RCWA3Z2NF3JP32127DR","name":"Elevated error rates for pause/connect/snapshot sandboxes on US cluster","status":"resolved","created_at":"2026-07-22T06:48:06Z","updated_at":"2026-07-22T08:14:01Z","resolved_at":"2026-07-22T08:14:01Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01KY4E729YSHMVDB73T25BW5R2","body":"Resolved this","created_at":"2026-07-22T08:14:01Z","display_at":"2026-07-22T08:14:01Z","incident_id":"01KY499RCWA3Z2NF3JP32127DR","status":"resolved","updated_at":"2026-07-22T08:14:01Z"},{"id":"01KY49EZNT9XEZV3CZ51AJ3W20","body":"Monitoring system recovery","created_at":"2026-07-22T06:50:57Z","display_at":"2026-07-22T06:50:57Z","incident_id":"01KY499RCWA3Z2NF3JP32127DR","status":"monitoring","updated_at":"2026-07-22T06:50:57Z"},{"id":"01KY49CQ5RKN0X4857V0XVQGTA","body":"We identified and resolved issue, now traffic should be recovering. ","created_at":"2026-07-22T06:49:43Z","display_at":"2026-07-22T06:30:00Z","incident_id":"01KY499RCWA3Z2NF3JP32127DR","status":"identified","updated_at":"2026-07-22T06:50:43Z"},{"id":"01KY499RCWSMJJJRVTGMN6TG3E","body":"Investigating this","created_at":"2026-07-22T06:48:06Z","display_at":"2026-07-22T05:40:00Z","incident_id":"01KY499RCWA3Z2NF3JP32127DR","status":"investigating","updated_at":"2026-07-22T06:48:24Z"}]},{"id":"01KXN37Y1SJ0J34QG1QAHTGB6Z","name":"Dashboard auth not functioning","status":"resolved","created_at":"2026-07-16T09:13:38Z","updated_at":"2026-07-16T09:17:35Z","resolved_at":"2026-07-16T09:17:35Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01KXN3F5MZFH876Z82CRWVW50W","body":"Issue confirmed by our auth provider, waiting for root cause. A configuration update caused some legitimate authentication-related requests to be incorrectly blocked.","created_at":"2026-07-16T09:17:35Z","display_at":"2026-07-16T09:17:35Z","incident_id":"01KXN37Y1SJ0J34QG1QAHTGB6Z","status":"resolved","updated_at":"2026-07-20T09:56:18Z"},{"id":"01KXN3B6TVDV8HBZG60W5EM3KD","body":"The issue seems to be resolved","created_at":"2026-07-16T09:15:25Z","display_at":"2026-07-16T09:11:00Z","incident_id":"01KXN37Y1SJ0J34QG1QAHTGB6Z","status":"monitoring","updated_at":"2026-07-16T09:16:52Z"},{"id":"01KXN37Y1SFM3H5PRFD1P74F1N","body":"Dashboard auth isn't down","created_at":"2026-07-16T09:13:38Z","display_at":"2026-07-16T08:55:00Z","incident_id":"01KXN37Y1SJ0J34QG1QAHTGB6Z","status":"identified","updated_at":"2026-07-16T09:16:11Z"}]},{"id":"01KWF40S2AEM67AZV498QST8D4","name":"EU cluster degradation","status":"resolved","created_at":"2026-07-01T15:16:04Z","updated_at":"2026-07-01T18:45:09Z","resolved_at":"2026-07-01T18:45:09Z","impact":"major","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01KWFFZM2TNX4H1AAQKQZQDWK4","body":"The issue has been resolved, and all services are operating normally.","created_at":"2026-07-01T18:45:09Z","display_at":"2026-07-01T18:45:09Z","incident_id":"01KWF40S2AEM67AZV498QST8D4","status":"resolved","updated_at":"2026-07-01T18:45:09Z"},{"id":"01KWF5MBE392KCJSS4JK29P0S4","body":"The fix has been fully deployed, and service has returned to normal.\n\nWe are continuing to monitor the system closely to ensure everything remains stable.\n\nWe sincerely apologize for the disruption and appreciate your patience while we worked to resolve the issue.","created_at":"2026-07-01T15:44:14Z","display_at":"2026-07-01T15:44:14Z","incident_id":"01KWF40S2AEM67AZV498QST8D4","status":"monitoring","updated_at":"2026-07-01T15:44:14Z"},{"id":"01KWF56M9EGXJ351NSNGBP881Y","body":"We've identified the root cause and are rolling out a fix. Service should begin returning to normal shortly.","created_at":"2026-07-01T15:36:44Z","display_at":"2026-07-01T15:36:44Z","incident_id":"01KWF40S2AEM67AZV498QST8D4","status":"identified","updated_at":"2026-07-01T15:36:44Z"},{"id":"01KWF4DYPPD1GS48SGBANK20FY","body":"This incident is affecting sandbox API operations and template builds. We are still investigating the root cause.","created_at":"2026-07-01T15:23:16Z","display_at":"2026-07-01T15:23:16Z","incident_id":"01KWF40S2AEM67AZV498QST8D4","status":"investigating","updated_at":"2026-07-01T15:23:16Z"},{"id":"01KWF40S2AVZZG8AXHB96VE7H5","body":"We are investigating an issue causing errors on our EU cluster. We will share updates as we learn more.\n\nWe apologize for the inconvenience.","created_at":"2026-07-01T15:16:04Z","display_at":"2026-07-01T15:16:04Z","incident_id":"01KWF40S2AEM67AZV498QST8D4","status":"investigating","updated_at":"2026-07-01T15:16:04Z"}]},{"id":"01KW9JXQBQ85Y8T9VBYQ0R3EXK","name":"Elevated error rates for resuming/creating sandboxes on EU cluster","status":"resolved","created_at":"2026-06-29T11:41:06Z","updated_at":"2026-06-29T11:41:06Z","resolved_at":"2026-06-29T10:27:00Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01KW9JXQBQCWVBTFTSFEHG507R","body":"The situation has been fully resolved, and the EU cluster is fully operational again.\n\nWe apologize again for the inconvenience.","created_at":"2026-06-29T11:41:06Z","display_at":"2026-06-29T10:27:00Z","incident_id":"01KW9JXQBQ85Y8T9VBYQ0R3EXK","status":"resolved","updated_at":"2026-06-29T11:41:06Z"},{"id":"01KW9JXQBQM3YVT94Q8HM2212B","body":"We've identified an issue causing an elevated error rate on our EU cluster. \n\nThe team is working on resolving the situation as soon as possible. We sincerely apologize for the inconvenience.","created_at":"2026-06-29T11:41:06Z","display_at":"2026-06-29T10:16:00Z","incident_id":"01KW9JXQBQ85Y8T9VBYQ0R3EXK","status":"identified","updated_at":"2026-06-29T11:41:06Z"}]},{"id":"01KVYDD98RNPD48XQ9RREZFPN3","name":"Investigating 503 status code on API ","status":"resolved","created_at":"2026-06-25T03:33:05Z","updated_at":"2026-06-25T23:12:08Z","resolved_at":"2026-06-25T03:52:01Z","impact":"critical","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01KVYEFXQWQSP3PKAYR1YMD440","body":"Production components are fully available.","created_at":"2026-06-25T03:52:01Z","display_at":"2026-06-25T03:52:01Z","incident_id":"01KVYDD98RNPD48XQ9RREZFPN3","status":"resolved","updated_at":"2026-06-25T03:52:01Z"},{"id":"01KVYEABW50RXT5F17XVWQYMW9","body":"Full revert of production change is complete. Service is fully operational.","created_at":"2026-06-25T03:48:58Z","display_at":"2026-06-25T03:48:58Z","incident_id":"01KVYDD98RNPD48XQ9RREZFPN3","status":"monitoring","updated_at":"2026-06-25T03:48:58Z"},{"id":"01KVYDP7PRTAZGQXKVE8643BQ1","body":"Reverted a recent production change on API side. Monitoring recovery.\n\nDashboard is still currently unavailable.","created_at":"2026-06-25T03:37:59Z","display_at":"2026-06-25T03:37:59Z","incident_id":"01KVYDD98RNPD48XQ9RREZFPN3","status":"monitoring","updated_at":"2026-06-25T03:45:05Z"},{"id":"01KVYDJXHHF33DGCA9S8V4WNCK","body":"Sandbox create in US Region is impacted","created_at":"2026-06-25T03:36:10Z","display_at":"2026-06-25T03:36:10Z","incident_id":"01KVYDD98RNPD48XQ9RREZFPN3","status":"investigating","updated_at":"2026-06-25T03:36:10Z"},{"id":"01KVYDD98RZAVSFH384RFFQVFC","body":"We're currently observing elevated 503 errors impacting the US cluster. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible.","created_at":"2026-06-25T03:33:05Z","display_at":"2026-06-25T03:33:05Z","incident_id":"01KVYDD98RNPD48XQ9RREZFPN3","status":"investigating","updated_at":"2026-06-25T03:35:08Z"}]},{"id":"01KT58VQXN2BQ39HWDPW98B9DH","name":"Intermittent volume request timeouts","status":"resolved","created_at":"2026-06-02T22:56:54Z","updated_at":"2026-06-23T06:13:43Z","resolved_at":"2026-06-23T06:13:43Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01KVSHSYWVMWZKBFW9MGY7AX3V","body":"The infrastructure improvements have resolved the issue.","created_at":"2026-06-23T06:13:43Z","display_at":"2026-06-23T06:13:43Z","incident_id":"01KT58VQXN2BQ39HWDPW98B9DH","status":"resolved","updated_at":"2026-06-23T06:13:43Z"},{"id":"01KVC5PQGPATGX2NSS9XR91JNH","body":"We've improved the underlying storage infrastructure, and are monitoring to ensure that the performance has returned to normal.","created_at":"2026-06-18T01:32:07Z","display_at":"2026-06-18T01:32:07Z","incident_id":"01KT58VQXN2BQ39HWDPW98B9DH","status":"monitoring","updated_at":"2026-06-18T01:32:07Z"},{"id":"01KT76AY8F49WMX2QFNX7861YN","body":"We continue to investigate intermittent volume request failures affecting persistent volumes.\n\nOur investigation has identified instability in the underlying NFS storage layer as the likely source of the issue. We are seeing elevated timeout, retransmission, and connection reset rates between our infrastructure and the storage service backing persistent volumes.\n\nWe have engaged GCP support and are actively testing mitigations, including reducing connection pressure on the storage system and introducing additional caching to decrease request volume.\n\nWe will provide another update as we learn more or have a mitigation deployed.","created_at":"2026-06-03T16:51:15Z","display_at":"2026-06-03T16:51:15Z","incident_id":"01KT58VQXN2BQ39HWDPW98B9DH","status":"investigating","updated_at":"2026-06-03T16:51:15Z"},{"id":"01KT58VQXNND0RADX2V3J85SEP","body":"We’re investigating intermittent timeouts affecting volume requests.","created_at":"2026-06-02T22:56:54Z","display_at":"2026-06-02T22:56:54Z","incident_id":"01KT58VQXN2BQ39HWDPW98B9DH","status":"investigating","updated_at":"2026-06-02T22:56:54Z"}]},{"id":"01KV64Y2JACRXD5NYMSV7Q2D43","name":"Authentication Degraded","status":"resolved","created_at":"2026-06-15T17:23:12Z","updated_at":"2026-06-15T18:39:04Z","resolved_at":"2026-06-15T18:23:15Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01KV68C1AMGRPN576ZGZPDK9CJ","body":"The issue affecting sign up and login has been resolved. All authentication services are operating normally. We apologize for the disruption and will share a full write-up shortly.","created_at":"2026-06-15T18:23:15Z","display_at":"2026-06-15T18:23:15Z","incident_id":"01KV64Y2JACRXD5NYMSV7Q2D43","status":"resolved","updated_at":"2026-06-15T18:23:15Z"},{"id":"01KV64Y2JA4SXZJ48G14P0HS4J","body":"We are investigating an issue affecting sign-up and login to our dashboard. \n\nUsers may be unable to create accounts or log in. We'll share an update as soon as we have more information.","created_at":"2026-06-15T17:23:12Z","display_at":"2026-06-15T17:23:12Z","incident_id":"01KV64Y2JACRXD5NYMSV7Q2D43","status":"investigating","updated_at":"2026-06-15T17:23:12Z"}]},{"id":"01KT4JAXRXFXQF557YYQV8EG5P","name":"Degraded sandbox creation","status":"resolved","created_at":"2026-06-02T16:23:14Z","updated_at":"2026-06-02T22:41:20Z","resolved_at":"2026-06-02T20:11:52Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01KT4ZDJM1FJNS57G0111BHSD9","body":"The situation has been resolved.\n\nPlease reach out if you encounter any errors going forward.","created_at":"2026-06-02T20:11:52Z","display_at":"2026-06-02T20:11:52Z","incident_id":"01KT4JAXRXFXQF557YYQV8EG5P","status":"resolved","updated_at":"2026-06-02T20:11:52Z"},{"id":"01KT4T463R8KXP8YV2MK0YY7H3","body":"The US cluster has been restored to normal operation. We are continuing to monitor the situation closely to ensure services remain stable.\n\nIf you continue to experience any issues, please contact our support team.","created_at":"2026-06-02T18:39:22Z","display_at":"2026-06-02T18:39:22Z","incident_id":"01KT4JAXRXFXQF557YYQV8EG5P","status":"monitoring","updated_at":"2026-06-02T18:39:22Z"},{"id":"01KT4SMYPM2WASXM7C4Q92JY19","body":"We have exhausted the available capacity in our US cluster and are currently moving workloads onto additional compute capacity to restore normal service.\n\nService should gradually improve as these changes take effect.","created_at":"2026-06-02T18:31:03Z","display_at":"2026-06-02T18:31:03Z","incident_id":"01KT4JAXRXFXQF557YYQV8EG5P","status":"identified","updated_at":"2026-06-02T18:31:03Z"},{"id":"01KT4JAXRXMMZ7JS47RQ3GNCKF","body":"We're seeing degraded performance impacting sandbox starts and resumes. \n\nThe team is working on resolving the issue as soon as possible. We apologize for the inconvenience.","created_at":"2026-06-02T16:23:14Z","display_at":"2026-06-02T16:23:14Z","incident_id":"01KT4JAXRXFXQF557YYQV8EG5P","status":"identified","updated_at":"2026-06-02T16:23:14Z"}]},{"id":"01KT3ZMCNXZG2EF4P16GMAW8RK","name":"Degraded sandbox creation","status":"resolved","created_at":"2026-06-02T10:56:21Z","updated_at":"2026-06-02T15:07:17Z","resolved_at":"2026-06-02T14:32:56Z","impact":"minor","page_id":"01J9Q5X54VPEFRATRWHVHEBA6A","incident_updates":[{"id":"01KT4C0YFAA7EBH0TEMF0578G4","body":"The issue has been resolved, and the cluster is fully operational again.\n\nPlease let us know if you continue to experience any issues.","created_at":"2026-06-02T14:32:56Z","display_at":"2026-06-02T14:32:56Z","incident_id":"01KT3ZMCNXZG2EF4P16GMAW8RK","status":"resolved","updated_at":"2026-06-02T14:32:56Z"},{"id":"01KT47FCDT5YW49YYB4WTFRFZN","body":"The issue has been resolved, and the cluster is fully operational again. \n\nWe are monitoring the situation closely. \n\nWe apologize for any issues this may have caused.","created_at":"2026-06-02T13:13:26Z","display_at":"2026-06-02T13:13:26Z","incident_id":"01KT3ZMCNXZG2EF4P16GMAW8RK","status":"monitoring","updated_at":"2026-06-02T13:13:26Z"},{"id":"01KT3ZMCNXHNMPZM2EAEPWT56M","body":"We're seeing degraded performance impacting sandbox starts and resumes. We're investigating the issue","created_at":"2026-06-02T10:56:21Z","display_at":"2026-06-02T10:56:21Z","incident_id":"01KT3ZMCNXZG2EF4P16GMAW8RK","status":"investigating","updated_at":"2026-06-02T10:56:21Z"}]}]}